Dedicated, results-focused professional with more than seven years of experience in fast-paced retail environments. Adept at supervision staff across all departments and collaborating with senior management to oversee day-to-day operations. Proven history of enhancing operational efficiency, customer satisfaction, and revenue growth. Thorough knowledge of merchandising, inventory control, and loss management best practices.
01/2021 - present, Assistant Store Manager, CityStore, New York, NY
- Implemented strategies that increased store sales by 10% year-over-year.
- Supervised team of 30+ employees, promoting a collaborative and efficient work environment.
- Assisted store manager in overseeing day-to-day operations, staff management, and inventory & stocking.
- Created weekly schedules based on sales forecasts and prior-year results to ensure appropriate coverage.
- Interviewed, onboarded, and trained new teams members on products, workflow, and service standards.
06/2016 - 12/2020, Cashier/Stocker, Trader Joe's, New York, NY
- Consistently maintained high levels of customer satisfaction by providing excellent service.
- Accurately processed cash and credit transactions, balanced cash drawers daily, and resolved discrepancies.
- Effectively organized and maintained inventory, reducing overstock issues and increasing product turnover.
07/2016 - 06/2020, Bachelor of Business Administration, Zicklin School of Business, New York, NY
- Team Leadership
- Customer Service
- Inventory Management
- Retail Sales
- Recruiting & Hiring
- New Hire Training
- Staff Scheduling
- Loss Prevention
- Sales Forecasting & Reporting
- Conflict Resolution
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