Dedicated, energetic service professional with a keen talent for providing guests with premium service in fine dining environments. Strong talent for cultivating authentic connections that delight and satisfy, building a loyal guest base of repeat patrons.
06/2018 - 04/2023, Waiter, Ivan's Stakehouse, New York, NY
- Delivered exceptional dining experiences for guests, offering personalized service and food/beverage recommendations to ensure satisfaction.
- Collaborated with back-of-house staff to develop menu options, utilizing insights gleaned from customer interactions to recommend new, trend-driven recipes.
- Quickly responded to guest issues and conflicts, finding resolutions in partnership with restaurant management to maintain positive experiences.
01/2014 - 05/2018, Head Waiter, Pearl Asian Fusion, New York, NY
- Guided guests through a unique menu, recommending popular dishes based on unique customer taste preferences and dietary restrictions.
- Engaged with high-profile clientele, delivering stellar service and hospitality to elevate restaurant reputation.
- Offered prompt service in a high-volume environment, closely attending to all guest needs and wants.
01/2012 - 01/2014, Waiter, Le Coucou, New York, NY
- Upsold desserts and drinks through expert pairing suggestions.
- Provided premiere service for high-profile, high-value clientele, cultivating trusted relationships through hands-on engagement.
- Maintained expert knowledge of all menu items, wine pairing suggestions, and allergens to offer guidance to guests.
01/2007 - 05/2011, Bachelor of Arts in Performance, New York University, New York, NY
- Customer Service
- Guest Experiences
- Food & Beverage Pairings
- Knowledge of Food Allergies
- Wine Recommendations
- Conflict Resolution
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