Engaging, service-oriented waiter with a passion for delivering exceptional experiences in an array of both casual and fine-dining environments.
09/2020 - 01/2023, Waiter, La Lune, Swansea
- Greeted and engaged guests in a fine-dining environment, providing personalised service with exceptional attention to detail.
- Consulted with guests on dietary restrictions and allergies to make informed recommendations on food and beverage pairings.
- Expertly diffused conflicts and challenges, offering premiere service to smooth over issues and maintain stellar customer satisfaction.
11/2017 - 09/2020, Waiter, Chaco's, Swansea
- Fostered a welcoming, casual dining environment, creating an relaxed, welcoming environment for guests.
- Built a client base of loyal repeat customers through exceptional service and engagement.
09/2014 - 06/2017, BA in Hospitality, Swansea College, Swansea, UK
- Completed Master level coursework in Wine Tasting & Wine Pairing
- Completed work-study under Maître d' at Bella Noche
- Customer Service
- Casual & Fine Dining
- Teamwork & Leadership
- Food & Beverage Knowledge
- High-Pressure Environments
- Customer Engagement
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