Highly dynamic Virtual Assistant with 7+ years of experience providing exceptional administrative and management support to clients. Adept in multitasking and effectively prioritizing tasks to achieve the best outcomes. Knowledgeable and skilled in document management software and content management systems.
06/2018 - present, Virtual Assistant, Maxwell Staffing Solutions, Portland
- Successfully manage multiple administrative projects per week.
- Communicate with the CEO and 4 managers to ensure the delivery of high-quality work.
- Promptly respond to emails and calls, and manage schedules to assure positive workflow.
- Serve as the first point of contact with regular client interfacing, providing optimal customer service at all times.
- Handle all aspects of travel management for employees, including researching itineraries, making reservations, and booking flights.
- Assist with developing and deploying communications, including newsletters, emails, and webinars.
08/2015 - 05/2018, Virtual Assistant, Sublime Assistants, Portland
- Served as a reliable and efficient Virtual Assistant for various clients of this boutique agency.
- Acted as a "right hand" support to clients, answering calls and emails on their behalf with punctuality and professionalism.
- Assisted 15-20 clients per week with complex tasks incl. calendar management, group logistics, filing, and project coordination.
- Prepared internal and external documents for team and partners.
- Worked with the highest level of professionalism among staff and clientele at all times.
09/2010 - 06/2014, Bachelor of Arts in Communications, University of Portland, Portland
- English
- Portuguese
- Agile Project Management
- Customer Service
- Ability to Work Under Pressure
- Ability to Multitask
- Effective Time Management
- Knowledge of Office Systems
- Basic Accounting
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