Customer-focused travel agent with eight years of experience in coordinating domestic and international travel for individuals, families, and groups. Strong negotiation skills, able to secure discounts from airlines, hotels, and rental car companies. Excel in fast-paced environments, managing multiple customers simultaneously and consistently achieving high levels of satisfaction.
07/2018 - present, Travel Agent, Ed's Travel Emporium, Boulder, CO
- Improved customer satisfaction by 15% by swiftly resolving issues and creating unique travel packages.
- Boosted revenue by 50% by implementing effective marketing to attract new customers for business and personal travel.
- Partnered with airlines, hotels, and tour operators to negotiate favorable pricing and packages for domestic and international travel.
- Supervised team of six, providing mentoring on customer relationship management, travel planning, and booking software.
01/2015 - 06/2018, Travel Agent, Travel International, Boulder, CO
- Booked hotels, flights, transportation, and activities to customers traveling in the US and abroad.
- Researched prices and negotiated with vendors to secure best options to drive sales and maintain profitability.
- Assisted customers in planning multi-city and multi-country trips, including advising on visa requirements.
09/2011 - 06/2015, Bachelor of Arts in Hospitality Management, University of Colorado, Boulder, CO
- Customer Service
- International & Domestic Travel
- Hotel & Airline Bookings
- Ground Transportation
- Itinerary Preparation
- Price Negotiation
- Communication Skills
- Customer Loyalty
- Vendor/Partner Relations
- Custom Booking Software
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