Strong background in delivering exemplary customer service to diverse customer-base within busy retail and grocery sales environments. Talent for building rapport with customers and addressing diverse issues promptly and professionally. Recognised by peers and management for natural supervision and training talents.
04/2021 - present, Shift Leader, Tesco, Edinburgh
- Oversee high-performance teams of Tesco Colleagues in daily store activities.
- Develop and post schedules for multiple shifts.
- Monitor daily activities of staff to ensure safe, cleanly environment for customers and staff.
- Asked to serve as Acting Manager on several occasions.
02/2018 - 04/2021, Tesco Colleague, Tesco, Edinburgh
- Ensured a seamless and personalised experience in serving customers at checkout stations.
- Continually demonstrated knowledge of products and services offered throughout in assisting customers with enquiries.
- Promoted to Shift Leader due to strong leadership skills and ability to handle shifting priorities within a fast-paced environment.
03/2016 - 02/2018, Store Associate, Foot Locker, Edinburgh
- Assisted customers with selecting purchases within a retail environment.
- Interacted with customers throughout shift, aiding with shoe sizing and offering assistance in trying on shoes.
- Operated POS system, handled cash, and entered information into sales database.
- Regularly recognised and awarded for meeting weekly and monthly sales goals.
09/2016 - 05/2017, Higher National Certificate (HNC), Accounting, Edinburgh College, Edinburgh
- Store Management
- Food Handling & Safety
- Shift Scheduling
- POS Systems
- Staff Supervision
- Tesco Store Policies
- Customer Service
- Creative Problem-Solving
- Handling Customer Escalations
05/2021 - 11/2022, Stores Graduate Programme, Tesco
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