Team Leader with 8+ years of experience in senior retail positions. Demonstrating exceptional management skills and an affinity for leading teams of 26+ people to exceed sales objectives. Experience in increasing team operations efficiency resulting in 20% savings on training budgets while maintaining staff performance.
04/2019 - 08/2022, Team Leader, Everett & CO, London
- Effectively leading a multi-unit organisation with both sales and operational responsibilities.
- Serving as a productive team leader, consistently exceeding sales and profit objectives by up to 20%.
- Built and motivated a high performing team of 26 store associates.
- Participating in regional store meetings and conferences.
- Researched and implemented new strategies on increasing sales resulting in 5% increased branch revenue.
- Resolving customer complaints in a timely and appropriate manner.
- Led the 2021-2022 Branch of the Year location.
08/2017 - 03/2019, Team Leader , Lola Rose, London
- Worked closely with the Store Manager on the development of all marketing and merchandising programs in retail locations as well as online.
- Effectively managed and motivated a team of 35 associates.
- Successfully oversaw various retail operations, resulting in increased team training efficiency.
- Contributed to the significant growth and success of Lola Rose, increasing sales by 25% between 2017-2019.
- Delegated assignments according to the strengths and preferences of associates.
09/2013 - 05/2017, Associate of Arts in Communications, University of East London, London
- English
- Italian
- Spanish; Castilian
- Retail Operations
- Marketing and Sales
- Business Development Strategies
- Adaptability
- Leadership
- Customer Service
- Project Management Skills
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