Effective and motivated team leader with a proven track record of monitoring progress to ensure goal attainment. Adept in developing and implementing strategic and measurable steps to achieve desired operational outcomes.
04/2015 - 04/2022, Team Lead, J. Edgerton Consulting , New York
- Guided the implementation of strategies designed to achieve planned goals.
- Managed teams of 20+ employees and monitored projects to ensure progress.
- Led the sales cycle and worked to thoughtfully develop the department and its functions.
- Increased sales by more than 30 percent over the course of 7 years.
- Assigned territories and reported to senior leadership as needed.
- Nurtured and developed existing leads.
- Continually worked to fully understand the needs of customers and assisted in identifying solutions that met those needs.
10/2010 - 03/2015, Resolutions Team Lead, Mount Rose Technologies, New York
- Worked to create an environment of service excellence for internal and external customers.
- Creatively solved customer issues and provided resolutions to achieve the highest level of customer satisfaction.
- Generated daily, weekly, monthly, and quarterly reports regarding agent performance metrics and customer retention rates.
- Helped to increase our customer base by more than 25 percent in the first year alone.
09/2006 - 05/2010, Bachelor of Science in Business Administration, CUNY LaGuardia Community College, Long Island City, NY
- Graduated magna cum laude
- English
- Spanish; Castilian
- Polish
- French
- Leadership and Teamwork
- Effective Time Management
- Customer Service
- Communication Skills
- Risk Management
- Knowledge of Digital Performance Metrics
- Staff Management
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