Highly experienced in all aspects of retail management within busy, fast-paced clothing sales environments. Able to shift gears rapidly and adapt to a wide range of retail needs and schedules. Prepared to leverage small business management skills in a new challenge.
03/2011 - present, Retail Operations Manager, Steph's Boutique, Portland, ME
- Built business from the ground up providing affordable, chic clothing to visitors of vibrant downtown Portland.
- Selected location, designed welcoming, appealing storefront and and assembled / decorated all store fixtures.
- Perform all business, financial and customer service functions and hire / train part-time sales staff.
- Keep sales records, balance register, maintain POS systems and perform all accounting and financial forecasting functions.
04/2009 - 01/2011, Clothing Department Sales Assistant, Target, Portland, ME
- Assisted customers with locating, sizing and selecting garments and accessories.
- Utilized POS system to complete sales and handle returns.
- Consistently exhibited engaging, outgoing demeanor in all customer interactions.
- Worked with managers in resolving issues with purchases, returns and dissatisfied customers.
09/2008 - 05/2010, Associate of Science in Business Administration, Southern Maine Community College, South Portland, ME
- GPA: 3.8/4.0.
- Honors Graduate.
- President, Student Fashion Club.
- Retail Store Operations
- Accounting & Bookkeeping
- Visual Merchandising
- Business Management
- POS Systems
- Conflict Resolution
- Microsoft Office
- Payroll & Scheduling
04/2012 - 10/2012, Assets in Accounting, Coursera
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