Detail-oriented, accurate and thorough Shop Assistant offering 10 years' experience in retail environments. Excellent customer relations skills, with congenial and helpful nature. Adept with various POS systems, along with ability to adapt to new environments.
05/2019 - present, Shop Assistant, Natoora, London, UK
- Provide exceptional customer service to customers of high-end supermarket.
- Handle cash and credit payments and took payments via a variety of digital means.
- Exhibit an engaging, friendly and informative demeanour in assisting customers with identifying and locating standard and unconventional produce.
08/2015 - 05/2019, Shop Assistant, Upholstery Village, London, UK
- Supported customers of retail operation providing complete bespoke and reupholstery services.
- Interfaced regularly and communicate clearly and professionally with customers and colleagues.
- Handled a wide range of customer queries and complaints with tact and poise, both in-person and via multi-line phone system.
- Took cash and credit payments and made change.
05/2013 - 07/2015, Chip Shop Assistant, Haven, Weymouth, UK
- Served customers at Fish & Chips shop of popular seaside holiday destination.
- Consistently kept pace and provided swift, accurate service within fast-paced environment.
- Handled POS systems and took credit and other forms of payment.
- Supported kitchen staff in prepping and ensuring appealing presentation of food plates.
09/2011 - 05/2013, Associate Degree in Business Management, Southall Community College, London, UK
- Customer Service
- POS Systems
- Multi-line Phone Systems
- Shop Counter Support
- Problem Solving
- MS Office
- Food Handline
- Produce Stocking
- Inventory Control
- Fast-paced Environments
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