Dedicated, goal-oriented senior account manager with a proven track record of exceeding sales targets and maintaining high levels customer satisfaction. Expertise in identifying opportunities and delivering strategic solutions to increase account penetration. Persuasive communicator, able to advise customers on solutions and up-sell/cross-sell products.
01/2016 - 08/2023, Senior Account Manager, Monarch Beauty, London
- Manage a portfolio of key accounts, cultivate relationships with stakeholders, and ensure complete satisfaction.
- Closely monitor account performance against goals and identify opportunities to increase revenue year-on-year.
- Mentor and train junior account managers on company policies, best practices, and products/services.
09/2012 - 12/2015, Account Manager, Ballard Computing, London
- Created and implemented account plans to increase penetration and expand service offerings.
- Increased revenue by 10% by uncovering customer needs and communicating benefits of products and services.
- Collaborated closely with cross-functional colleagues to maintain customer satisfaction and consistently meet SLAs.
09/2008 - 06/2012, Bachelor of Business Management, University of London, London
- Account Management
- Customer Relationship Management
- Communication and Presentation
- Customer Retention & Loyalty
- Renewal Negotiations
- Team Leadership
- Training & Mentoring
- Salesforce CRM
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