Dynamic and business-savvy Retail Manager with history of success in managing shift and departmental operations within busy retail stores. Currently pursuing Bachelor of Science in Business Management with goal of progressing toward regional management positions.
06/2017 - present, Store Manager, Primark, Cardiff
- Oversee all aspects of shift operations for busy clothing retailer.
- Supervise, train and mentor sales and point-of-sale employees.
- Created weekly schedules, accounting for employee, store, and payroll needs.
- Contributed to staff hiring, training, and onboarding.
- Served as escalated point of contact for resolving customer satisfaction and payment issues.
- Participated in regional meetings and offered valuable feedback.
02/2015 - 06/2017, Men's Department Manager, Next, Cardiff
- Supervised, trained, and mentored highly productive team of sales associates.
- Interfaced directly with customers to ensure satisfaction with services and to drive return business.
- Ensured consistently stocked shelves and store inventory.
- Maintained consistent track record of boosting sales levels and improving customer satisfaction.
- Earned top score in associate commitment district-wide.
09/2018 - present, Bachelor of Science in Business Management , Cardiff University, Cardiff
- Retail Store Operations
- Revenue / Sales Growth
- Store Opening & Closing
- Customer Satisfaction
- Cash Handling
- Budgeting
- Staff Hiring
- Store Promotions
- Scheduling
- Employee Training
- Ability to Multitask
- Regional Store Meetings
- present, , ,
- present, Customer Service Success,
- present, Budgeting & Finances,
- present, Team Building & Leadership ,
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