Experienced professional with excellent team leadership skills, commitment to providing outstnding customer service, and strong knowledge of restaurant operations. Poised to take next step in management to contribute to restaurant success and growth in dynamic market with discerning clientele.
11/2016 - present, Lead Server, The Cheesecake Factory, Miami, Florida
- Train and mentor new servers, ensuring high standards of service and customer satisfaction.
- Coordinate with kitchen staff and management to optimize restaurant operations and resolve issues.
- Consistently receive positive feedback from customers and management for excellent service and professionalism.
07/2014 - 10/2016, Bartender, Applebee's, Fort Lauderdale, Florida
- Created signature cocktails and provided expert recommendations to customers.
- Managed bar inventory and placed orders to maintain adequate stock levels.
- Collaborated with servers and kitchen staff to ensure timely and accurate service.
09/2012 - 06/2014, Associate of Science in Culinary Arts, Johnson & Wales University, North Miami, Florida
- English
- Spanish
- Restaurant Operations
- Team Leadership
- Revenue & Sales Growth
- Inventory Management
- Customer Service
- Interpersonal Communication
- Food and Beverage Pairings
- POS Systems
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