Professional, customer service-focused postal service worker with 12 years of experience in busy, high-volume environments. Highly proficient with USPO technologies and protocols. Friendly, organized, and adept in service solutions. Excellent knowledge of postal distribution methods, services, and rates. Keen attention to detail, excellent literacy skills, and exceptional ability to process mail quickly and efficiently. Committed to customer satisfaction and the protection of privacy and integrity.
08/2014 - 09/2019, Post Office Clerk, United States Post Office, Newark
- Ensured every customer was greeted within 10 seconds of arrival, before providing them with high-quality service and assistance.
- Informed and guided customers to make the best-suited mailing selections, and assisted with expedited delivery services.
- Managed a team of 8 clerks, serving on average 235 customers per day.
- Assisted in the hiring and training processes of new clerks.
- Commended for professionalism in handling all inquiries, concerns, and complaints.
08/2010 - 07/2014, Post Office Clerk, United States Post Office, Rutherford
- Renowned as a friendly, helpful clerk providing fast, excellent service.
- Confident working with minimal supervision, equipped with in-depth knowledge of postal distribution methods.
- Handled address changes and redirected mail to the proper addresses.
- Helped customers choose the best options to meet their mailing needs.
05/2008 - 07/2010, Front Desk Specialist, New Brunswick Public Library, New Brunswick
- Provided high-quality assistance to library patrons, averaging 750 per day.
- Performed all circulation desk procedures, including checking in and checking out library materials.
- Performed clerical work, including organizing and re-shelving books.
- Handled requests from other libraries, and processed requests from users to borrow materials from external libraries.
- Answered phone calls and provided callers with basic information.
08/2009 - 05/2013, B.A. in Communications, Stonybrook University, Stonybrook
- German Language Club member.
- German
- Mailing Rules and Regulations
- Patient and Calm in Challenging Customer Service Circumstances
- Highly Organized
- Strong Communication Skills
- Advanced Mathematics
- Dilligence
How to Write a Postal Service Worker Resume
You’ve decided you want a government job. The U.S. Post Office provides a valuable service to many people; therefore, you have to be first-and-foremost an excellent customer service representative. But how do you get the message through to hiring managers: you are the right person for the job. More than that, how do you do it in a first-class manner in your professional resume?
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You’ve come to the right place to begin your job search and get the helpful hints and resources you need. Resume.io offers resume templates, an online resume maker tool, and this guide to help you create a great resume that targets the United States Postal Service.
Read on to find out how to:
- Highlight your most sought-after skills
- Achieve a high ranking with Applicant Tracking Systems
- Create a profile section that gives hiring managers a sense of who you are
- Use your work experience to tell a story of success
- Choose a design that will impress recruiters.
Let’s get started now so you can get on the path to your postal service career!
Profile Example
Your resume format should include a professional profile, also known as a professional summary, at the top. This section does more than summarize your work history; it tells hiring managers why you are the right person for the job.
How do you do this? By detailing one or two of your greatest work achievements and describing your professional personality. Since postal service workers are responsible for processing and delivering mail to homes and businesses, you must be efficient and detail-oriented. You also have to have stamina as you will be on your feet much of the day.
This 3-5 sentence section is your main opportunity for adding a touch of style. You will have one other chance within your cover letter (see our templates and examples for ideas), which should complement your resume.
See an example of a Profile section below:
Experienced and professional Postal Service worker with over six years of experience in busy and high-volume mail delivery environments. Customer-service focused and highly proficient with USPO technologies and protocols. Friendly, organized, and adept in service solutions. Excellent knowledge of postal distribution methods, services, and rates. Bringing forth a strong attention to detail, excellent literacy skills, and the ability to process mail quickly and efficiently. Committed to customer satisfaction and the protection of privacy and integrity.
Don't forget to check out our other resume examples related to government roles for more inspiration.
Employment History Section
Think of this as more than a bullet point list of your previous responsibilities. It is in your work experience section that you demonstrate the progression of your career. Did you start out as a postal service clerk and move into a management position? Perhaps you were a mail carrier and are now applying for a position where you will be in charge of all incoming mail. Your job descriptions should show how you have learned and grown by taking on new challenges and solving problems.
Postal workers may be responsible for loading mail onto trucks, servicing post office boxes, or ensuring that outgoing mail is properly sorted and gets to addressees as quickly as possible. If you want to work as a USPS clerk, you must be a customer service expert. Think about how your previous successes illustrate these skills and show hiring managers that you have already performed the tasks they seek in a new employee.
If you have worked for a private delivery service, such as FedEx or UPS, that experience is transferable so be sure to mention it. Even if you have no direct delivery experience, you have skills that are valuable across professions.
Below is a resume sample for a postal service job description.
- Greeted customers and provided them with quality service and assistance.
- Informed and guided customers during their mailing selections.
- Assisted customers with various expedited delivery services.
- Managed a team of 8 Postal Service Workers.
- Assisted in the hiring and training of new Postal Service Workers.
- Handled all inquiries, concerns, and complaints with professionalism and patience.
Education Example
Workers at the entry level in the postal service are required to have a high school diploma. In your education section, simply list all degrees and certifications. Any honors or distinctions should be noted here as well.
Check the example of education-section formatting below.
2005-2008 Hunter College, Associate of Communications NY, NY
2001-2005 Villanova High School, High School Diploma Villanova, PA
Resume Skills Section Sample
Your Skills Section is a great place to differentiate your resume for each position. It is designed so that recruiters can easily scan to see if you have the abilities they desire in a candidate. Swapping out skills for different positions not only shows that you have read the job description but may help you get past your first hurdle: ATS software which ranks your resume based partly on keywords and phrases. Match the skills you list with the ones in each different job description since a postal service clerk needs some different skills from a mail carrier. Both need excellent customer service and physical stamina, but a mail carrier’s job requires the ability to walk distances in all types of weather.
Consider all the skills you use in your job. A Postal Service clerk resume should clearly demonstrate a candidate’s ability to effectively process and handle mail. Consider highlighting your excellent multi-tasking skills and strong attention to detail. Postal Service clerks should be able to check names and numbers with diligence, accuracy, and speed.
Postal Service Workers should have excellent literacy and knowledge of mail regulations. Because you may be responsible for people’s personal data, important documents, and handling cash when you sell stamps or money orders, you must also be trustworthy.
Skills can be broken into two main categories: soft skills, or the interpersonal and organizational skills that help you be efficient and communicate well; and hard skills, or the skills you have learned that are specific to postal service work. Aim for a mix of these two types of attributes.
Here is an example of a balanced skills section.
- Mailing Rules and Regulations
- Ability to Operate Postal Machinery
- Excellent Customer Service Skills
- Record-keeping Using Microsoft Products
- Advanced Literacy Skills
- Wonderful Work Ethic
- Strong Organizational Skills
Formatting and Design
The layout and design of your resume offer an impression of your professionalism. Make sure you keep it neat and legible, and follow the guidelines below:
- Leave ample margins and vary line lengths to leave enough white space
- Make sure your contact information and job titles stand out
- If you choose to use color, a small splash is enough
- Use a dedicated resume builder tool like Resume.io’s to save time
- Proofread! And get a friend to proofread, too.
Resume.io offers resume layout templates that will make this part of your resume creation easy. Choose from our Simple or Modern styles, or take a look at our Professional layouts.
You’re ready to start applying for jobs. Don’t mail it in! Let Resume.io help you deliver your best and grab your next postal service position.
