Highly dynamic Operations Manager adept in overseeing both small and large facility operations to ensure productivity and success. Experienced in supervising and developing staff, leading to the successful deployment and execution of initiatives.
03/2017 - present, Operations Manager, Kledfields, Glasgow
- Oversee management, control, and direction of outbound, and inbound operations within the fulfillment centre for this high-end kitchen product company.
- Motivate and support a team of 25 to succeed in a demanding environment.
- Collaborate with other teams, including HR and IT, to create plans and schedules, and monitor and increase performance levels.
- Consistently ensure the adherence to health and safety standards.
- Drive continuous process improvements to grow customer satisfaction rates.
04/2014 - 02/2017, Operations Manager, Glasgow Stone & Tile , Glasgow
- Served as an effective team leader and manager for one of Glasgow's busiest stone and tile centres.
- Oversaw the execution of operations in line with customer performance targets.
- Led and motivated a team of 15 shift managers and drivers to continually excel.
- Monitored fleet assets to ensure compliance with transport requirements.
- Oversaw the operations budget and cost control at a site level.
- Helped the company to achieve a 40% client/customer growth rate in 3 years.
09/2010 - 05/2014, Bachelor of Science in Operations Management, University of Strathclyde, Glasgow
09/2006 - 05/2010, A Levels Math, Science,IT, Abercorn Secondary School, Glasgow
- English
- Business Operations
- Leadership Skills
- Adaptability
- Organisational Skills
- Staff Management
- Inventory Management
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