Experienced Operations Director known for ensuring exemplary business performance, agility, and productivity. Proven capacity for shaping and executing on ambitious business strategies, driving improvement and optimization in line with core corporate or stakeholder targets. Dynamic team leader with a track record of fostering stellar organizational cultures through leadership, career growth, and mentorship.
01/2017 - 03/2023, Operations Director, Target, Orlando, FL
- Drove optimization initiatives, implementing metrics and Lean Six Sigma practices to identify and capitalize on improvement opportunities.
- Championed a culture of performance excellence, building deep insights into team and individual strengths to inform strategic planning.
- Consulted with leadership to identify and implement long-term corporate goals and vision, steering operational improvements in line with key objectives to ensure positive change.
09/2012 - 01/2017, Director of Operations, McDonald's, Orlando, FL
- Headed a high-impact team in the planning and execution of business strategies, driving continuous growth in line with branch and corporate goals.
- Cultivated top-tier branch cultures, aligning workforce standards and processes with core corporate mission and standards.
- Generated comprehensive analyses and reports on business performance, communicating wins and anticipated challenges to leadership/stakeholders for remediation.
- Established tailored, effective operational plans to support long-term business growth and profitability.
01/2008 - 05/2012, Master of Business Administration (MBA), University of Central Florida, Orlando, FL
09/2003 - 12/2007, Bachelor of Science in Business Administration (BSBA), Rollins College, Winter Park, FL
- Spanish
- French
- German
- Business Strategy
- Operations Management
- Profitability Optimization
- Team & Culture Leadership
- Stakeholder & Leader Engagement
- Performance Management
- Agile Processes
- Lean Six Sigma
- Metrics & KPIs
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