Driven professional with a proven background in operational management, enabling exceptional business function through expert strategy, leadership, and continuous improvement. Known for unifying diverse cross-functional teams under a common corporate mission, steering operational change to meet current and projected challenges. Eager to expand existing skill set and knowledge to elevate operational leadership capabilities.
07/2020 - present, Operations Manager , Urban Logistics, Biloxi, MS
- Lead the design and implementation of key programs and program improvements, driving operational change to align with corporate vision.
- Manage a 20-person team, overseeing training, development, and performance.
- Establish program roadmaps, guiding execution across all phases of design and implementation.
- Partner with leadership to define goals, recommend strategic changes, and provide progress and performance updates to inform decision-making.
01/2015 - 05/2020, Program Manager , Caesars Transportation, Biloxi, MS
- Collaborated cross-functionally to govern end-to-end program operations, ensuring timely execution of program stages for streamlined implementation.
- Oversaw multiple teams, coordinating diverse operational tasks in line with corporate priorities.
- Monitored program progress, ensuring achievement of key targets and milestones.
05/2010 - 05/2014, Bachelor of Science in Business Administration, Beach School College of Business, Waveland, MS
- English
- Japanese
- Operational Leadership
- Program Management
- Team Leadership
- Cross-Functional Collaboration
- Solutions Development
- Executive Partnership
- Continuous Process Improvement
- QuikBooks
- Excel
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