Lidl store manager with 8+ years of industry experience. Self-motivated and committed to fostering an environment of productivity and growth. Proven success in exercising exceptional leadership to effectively manage operational and personnel-related challenges, with measurable outcomes.
04/2017 - 08/2023, Store Manager, Lidl, London
- Achieved and maintained a consistent customer satisfaction rating of 94% through proactive assistance, personalised recommendations, and swift issue resolution.
- Orchestrated a high-performing team of 40+ employees, driving a 20% increase in daily sales by optimising staff schedules to match peak customer traffic.
- Streamlined operations by implementing a new task delegation system, resulting in a 30% reduction in average task completion time.
- Drove KPI improvements by analysing sales data, identifying opportunities, and implementing strategies contributing to a 12% growth in average transaction value over six months.
- Championed safety protocols, resulting in zero workplace accidents over a 12-month period, and conducted weekly safety briefings to foster a secure working environment.
01/2015 - 03/2017, Store Associate, Lidl, London
- Delivered Lidl’s renowned shopping experience by actively engaging with customers, attaining a 98% customer satisfaction survey rating.
- Played a pivotal role in store operations, consistently achieving a 100% accuracy rate in stocking, replenishing shelves, cleaning, and supporting bakery operations.
- Demonstrated exceptional efficiency at the register, processing an average of 30 transactions per hour with an accuracy rate of 99.5%, ensuring a smooth and timely check-out process for customers.
- Recognised for outstanding teamwork and reliability, contributing to the team’s “Employee of the Month” award twice within six months.
09/2013 - 06/2015, A-levels: Commerce, English, Mathematics, Kingsbury High School, London
09/2011 - 06/2013, 9 GCSEs including Mathematics and English, Westminster City School, London
- English
- Spanish; Castilian
- Italian
- French
- Customer Relations
- Effective Team Leader
- Team Player
- Time Management
- Employee Recruitment & Retention
- Knowlegde of Food
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