Highly skilled leasing agent with demonstrated ability to successfully negotiate lease agreements and meet occupancy targets. Proven track record of providing exceptional customer service and building strong relationships with tenants and property owners. Effectively manage and resolve tenant complaints and conflicts, ensuring a positive and safe living environment for all residents.
02/2012 - 09/2023, Leasing Agent, PNW Properties, Seattle, WA
- Manage end-to-end leasing process for residential properties, resulting in high occupancy rates and increased revenue.
- Liaise with property owners, tenants, and contractors to ensure seamless transitions and positive tenant experiences.
- Inspect units, common areas, and grounds to ensure compliance with leases and property standards.
- Create and implement marketing strategies to attract new tenants and minimize vacancy rates.
- Continuously improve leasing processes and procedures, incorporating feedback from property owners and tenants to enhance tenant relations.
09/2008 - 02/2012, Leasing Assistant, PNW Properties, Seattle, WA
- Assisted leasing agent with maintaining occupancy levels, managing records, and collecting monthly rent payments.
- Conducted tours of available units with prospective tenants and gathered rental applications.
- Facilitated communication between owners and tenants to resolve issues in a timely manner.
- Prepared and presented monthly reports to property owners, highlighting occupancy rates, revenue, and expenses.
09/2010 - 06/2012, Associate of Arts, Seattle Central College, Liberal Arts
- Microsoft Office
- Communication Skills
- Lease Negotiation
- Lease Administration
- Rent Collection
- Tenant Relations
- Vendor Management
- Yardi Property Management Software
- Conflict Resolution
- Background/Credit Checks
- Facility Maintenance
- 04/2020, National Apartment Leasing Professional (NALP), National Apartment Association
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