Motivated, reliable team player with outstanding customer service skills and proven success in high-volume restaurants. Conscientious and detail-oriented, committed to maintaining 100% accuracy when fulfilling customer orders and processing transactions. Solid work ethic, willing to take on additional tasks to support business operations and colleagues.
07/2018 - present, Crew Member, McDonald's, Los Angeles, CA
- Consistently provide friendly and efficient service to diverse customers, ensuring high levels satisfaction.
- Collaborate with cross-functional team members to maintain clean and well-organized restaurant environment.
- Process electronic and cash transactions using point-of-sale (POS) system with complete accuracy.
01/2018 - 04/2018, Internship, Hilton Los Angeles Airport, Los Angeles, CA
- Assisted in multiple departments, including front desk, business office, housekeeping, and food and beverage.
- Gained invaluable experience in hotel operations, customer service, and cross-functional team collaboration.
- Received positive feedback from supervisors for strong work ethic and attention to detail.
09/2016 - 05/2018, Food Bank Volunteer, Los Angeles Regional Food Bank, Los Angeles, CA
- Assisted in sorting, organizing and packing food donations for distribution to local community members.
- Collaborated effectively with other volunteers and manager to coordinate food drives and fundraising events.
- Provided professional and courteous service to diverse range of individuals and families receiving donations.
08/2014 - 05/2018, Bachelor of Science in Hospitality Management, California State University, Long Beach, CA
- English
- Spanish
- Customer Service
- Cash Handling
- Food Preparation
- Teamwork
- Time Management
- POS Systems
- Relationship Cultivation
- Attention to Detail
- Food Safety
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