IT Support professional with 6+ years of experience providing technical assistance and resolving complex issues. Skilled in troubleshooting hardware, software, and network problems across various platforms. Adept at communicating technical concepts to non-technical users and fostering positive relationships. Committed to delivering prompt, efficient, and customer-focused support to ensure seamless operations and user satisfaction. Continuously staying updated with the latest technologies and industry best practices.
06/2018 - present, IT Support Specialist, Avondale Solutions, Bristol
- Provide first-line technical support for a diverse user base of over 500 employees
- Troubleshoot and resolve hardware, software, and network issues
- Manage user accounts, access rights, and system configurations
- Collaborate with IT teams to implement system upgrades and maintenance
04/2016 - 05/2018, IT Support Analyst, Whitehall Technologies, Bath
- Delivered prompt and effective technical support for a company of 200+ users
- Conducted remote and on-site troubleshooting for hardware and software problems
- Documented technical issues and resolutions for knowledge base
- Assisted in the rollout of new software and system updates
06/2020 - present, BSc (Hons) Computer Science, University of Bristol, Bristol
Graduated: 2016
- CompTIA A+
- Microsoft Certified Solutions Associate (MCSA)
- Technical Support
- Troubleshooting
- Network Administration
- Active Directory
- Windows and Mac OS
- Customer Service
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