Experienced information technology professional with expertise in maintaining corporate networks and systems to ensure high availability and performance. Communicate with users to assist with troubleshooting and problem resolution. Adept at training and mentoring junior team members on technical skills, as well as company policies and processes.
02/2022 - present, IT Professional, G&B Consulting, London
- Develop and implement strategies to enable continuous improvement of IT infrastructure performance, availability, and security.
- Install, configure, and maintain network and desktop hardware, software, and peripherals.
- Perform advanced troubleshooting to determine root cause of issues and implement resolutions.
- Respond promptly to incoming help desk requests, open and close tickets, and update records.
01/2020 - 01/2022, Master of Science in Computer Science, University of London, London
09/2016 - 06/2020, Bachelor of Science in Information Technology, University of London, London
- Network Management
- System Administration
- Technical Support
- ITIL Service Management
- ServiceNow
- Wireshark
- Jira/Confluence
- Troubleshooting
- Root Cause Analysis
- Installation & Configuration
- Network Security
- Disaster Recovery
- present, CCNA,
- present, MCIP,
- present, CompTIA A+,
- present, CompTIA Security+,
Related CV Examples
Cybersecurity CV example
Engineered for cybersecurity professionals, this sleek, tech-inspired layout spotlights your expertise with precision. Its clean structure and bold headers amplify your technical skills and leadership, ensuring your qualifications resonate with decision-makers in high-stakes roles.
Java Developer CV example
Engineered for Java Developers, this sleek, tech-forward layout highlights your technical expertise and problem-solving skills. Its clean structure and modern fonts showcase your certifications, frameworks, and achievements, impressing hiring managers in fast-paced tech environments.
Full Stack Developer CV example
Focused on clean lines and a modern layout, this template highlights your technical expertise and problem-solving skills as a Full Stack Developer. Its structured sections emphasize your achievements, making your experience resonate with tech-savvy recruiters.
Software Developer CV example
Focused on clean lines and a modern layout, this template highlights your technical expertise and problem-solving skills for Software Developer roles. Its structured sections showcase your experience and skills, impressing hiring managers with clarity and professionalism.
IT Support CV example
Built for IT Support professionals, this clean, tech-inspired layout highlights your troubleshooting expertise and customer focus. Its structured sections and modern fonts showcase your technical skills and experience, impressing both recruiters and hiring managers.
Data Analyst CV example
Geared toward data analysts, this clean, modern layout highlights your analytical expertise and problem-solving skills. Its structured sections and subtle design accents showcase technical proficiency while remaining approachable for both technical and non-technical audiences.
Programmer CV example
Configured for precision and clarity, this sleek, tech-forward layout spotlights your technical expertise and problem-solving skills as a programmer. Its clean structure and modern fonts amplify your coding achievements for hiring managers in innovative industries.
Web Developer CV example
Configured for tech-savvy professionals, this sleek, grid-based layout spotlights your technical expertise and collaborative achievements as a Web Developer. Its clean design highlights your skills and projects, impressing hiring managers in fast-paced, innovative industries.
Software Engineer CV example
Built for showcasing technical expertise with clarity, this streamlined layout highlights your problem-solving and coding skills as a Software Engineer. Its clean structure and modern design amplify your achievements for hiring managers in tech-driven environments.
