Experienced hospitality professional with expertise in front desk reception and concierge roles. Skilled in offering welcoming and inclusive customer service while managing multiple tasks to ensure positive guest experiences. Proficient in English, Polish, and Spanish to effectively communicate with guests from diverse backgrounds.
07/2022 - 03/2022, Residences Concierge, The Resident Liverpool, Liverpool
- Responded to residence owners’ and their guests’ requests for visitor information, special arrangements, or services.
- Made arrangements for transportation, reservations, and dry cleaning.
- Gathered, summarised, and provided information to residence owners and their guests about the property and the surrounding area amenities.
- Permitted access only to authorized visitors.
- Answered all calls and handled requests, questions, or concerns.
- Contacted appropriate persons to resolve calls, requests, or problems.
- Assisted with valet services for owners when requesting for their vehicles.
- Followed all company policies and procedures.
- Maintained confidentiality of proprietary information and protected company assets.
03/2021 - 06/2022, Front Desk Associate, Liverpool Consultancy Ltd, Liverpool
- Served as a first point of contact for this busy consultancy firm.
- Performed a variety of administrative, reception, and office procedures.
- Managed the company calendar and booked appointments.
- Worked to promote company values and achieve a high level of customer satisfaction.
- Maintained an up-to-date knowledge of firm services and offerings.
- Assisted the manager in performing daily operations in the reception area,
- Worked well independently as well as collaboratively.
09/2018 - 05/2021, HNC Hospitality Management, The City of Liverpool College, Liverpool
- English
- Polish
- Spanish; Castilian
- Hospitality Management
- Proficient in Toast and Lightspeed POS Systems.
- Customer Service
- Attention to Detail and Anticipating Guests’ Needs
- Strong Organisational Skills
- Multilingual Communication Skills
- Knowledge of Local Area
- Health and Safety Trained
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