Exceptional Healthcare Assistant passionate about supporting positive health outcomes by providing stellar support for medical professionals. Demonstrated experience in effective administrative management, operational support, and records maintenance, empowering healthcare personnel to deliver exceptional service to patients. Strong insight into medical industry and processes, with a keen talent for fostering positive relationships with customers and patients.
05/2018 - 03/2023, Healthcare Assistant, Brighton General Hospital, Brighton, UK
- Engaged with patients to answer or direct questions, providing empathetic and efficient support for a wide range of customers.
- Maintained comprehensive, confidential patient records, inputting patient data and visit records to facilitate physician and medical staff activities.
- Oversaw facility maintenance activities, preparing treatment rooms and managing public areas for positive experiences.
04/2015 - 01/2018, Healthcare Assistant, PeaceHealth Medical, Brighton, UK
- Partnered with medical staff to provide support for all administrative and healthcare activities, maintaining alignment with high-level standards.
- Delivered exceptional customer service for patients, providing support for phone and in-person communications.
- Seamlessly maintained detailed patient records, ensuring optimal security and confidentiality across protected data.
06/2013 - 06/2014, Certified Medical Assistant, Brighton Medical Centre, Brighton, UK
01/2009 - 05/2013, Bachelor of Science in Healthcare, University of Brighton, Brighton, UK
- Medical Knowledge
- Patient Records
- Confidential Data Management
- Customer Service
- Patient Communication
- Administrative Skills
- Cross-Team Collaboration
- Medical Staff Partnership
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