A versatile office professional with 8+ years of experience across administrative, clerical, and support functions. Proficient in handling diverse office tasks including reception, data entry, document management, and customer service. Adept at using various office software and systems to improve efficiency. Known for reliability, strong organisation skills, and ability to prioritise effectively in busy environments. Seeking an office generalist role where adaptability and broad administrative expertise can contribute to team success.
03/2020 - present, Office Administrator, Yorkshire Building Society, Leeds
Manage reception area and handle incoming calls, directing enquiries to appropriate departments
Process customer applications and maintain accurate records in company database
Coordinate meeting schedules and prepare conference rooms for internal and external meetings
Organize and maintain digital and physical filing systems for department documents
Handle office supply inventory, placing orders and managing relationships with suppliers
01/2017 - 02/2020, Administrative Assistant, Leeds City Council, Leeds
Provided administrative support to the Housing Department team of 12 staff members
Managed departmental calendar and scheduled appointments for senior officers
Processed public enquiries via telephone, email, and in-person
Maintained confidential resident records and updated case management systems
Prepared agenda and took minutes for weekly team meetings
09/2015 - 12/2016, Receptionist/Office Clerk, Avanta Serviced Offices, Leeds
Served as the first point of contact for visitors to a busy office building housing multiple businesses
Managed meeting room bookings and organised catering for client meetings
Operated multi-line telephone system, routing calls to appropriate tenants
Handled incoming and outgoing mail for multiple office tenants
09/2012 - 06/2015, BA (Hons) Business Administration, Leeds Beckett University, Leeds
2:2
09/2010 - 06/2012, A Levels, Leeds City College, Leeds
Business Studies (C), English Language (C), Psychology (D)
- Ability to Work Under Pressure
- Microsoft Excel
- Ability to Multitask
- Effective Time Management
- Microsoft Office
