Dedicated and accomplished Customer Service Manager adept in all aspects of customer care while promoting the best customer experience possible. Proven ability to develop and implement creative solutions that help to drive continuous improvement in our customer service operations.
11/2019 - present, Customer Service Manager, Anderson Group, Liverpool
- Provide customer service support to internal departments and stakeholders.
- Lead and develop our team of internal customer service associates.
- Review all customer service metrics and work to ensure we are meeting and exceeding our service level goals.
- Support creation and advancement of policies to enhance customer service and fraud prevention protocols.
- Apply active listening skills to fully comprehend information presented and respond thoughtfully.
- Handle customer issues with sensitivity and professionalism at all times.
- Evaluate and manage employee performance and coach staff on customer service ideals and best practices.
06/2014 - 10/2019, Customer Service Associate, Bellinger and Ford, Liverpool
- Worked to build and foster meaningful relationships with customers through active listening and an outstanding level of service.
- Served as a first point of contact for Liverpool branch customers, providing solutions when possible and redirecting them when appropriate.
- Updated and organised customer records and accounts to reflect changes and services rendered.
- Worked as a devoted team player, committed to upholding the mission of Bellinger and Ford.
09/2010 - 05/2014, Bachelor of Science in Business Administration, University of Liverpool, Liverpool
- Dutch; Flemish
- English
- Spanish; Castilian
- Customer Service
- Customer Relationship Management
- Ability to Work Under Pressure
- Leadership and Teamwork
- Patience
- Persuasive Speaking
- Contract Negotiation
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