Experienced telemarketer with a proven track record of achieving sales targets and building strong customer relationships. Skilled in lead generation, cold calling, and customer service. Proficient in using various telemarketing software and CRM tools. Committed to delivering exceptional results and contributing to company growth.
11/2018 - present, Senior Telemarketer, ABC Industries, Ottawa, ON
- Consistently exceed monthly sales targets by an average of 25% through effective lead generation and cold calling techniques.
- Develop and maintain a deep understanding of company products and services to provide tailored solutions to customers.
- Collaborate with the sales team to identify cross-selling and upselling opportunities, resulting in a 15% increase in average order value.
- Train and mentor new telemarketing staff, fostering a culture of continuous learning and improvement.
07/2016 - 10/2018, Telemarketer, XYZ Corporation, Ottawa, ON
- Conducted outbound calls to potential customers, generating leads and setting appointments for the sales team.
- Achieved a 95% customer satisfaction rate by actively listening to customer needs and providing appropriate solutions.
- Maintained accurate and up-to-date records in the CRM system, ensuring data integrity and facilitating effective follow-up.
- Participated in regular training sessions to stay updated on product knowledge and sales techniques.
08/2014 - 05/2016, Associate of Science in Business Administration, University of Ottawa, Ottawa, ON
- Computer Skills
- Customer Service
- Microsoft Excel
- Mentoring & Coaching
- Microsoft Office
- Cold-Calling
- Phone Etiquette
- Client Communication
- Cross-Selling & Upselling
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