Enthusiastic customer service agent with over four years’ experience in customer support by the phone, email, and through problem-solving scenarios. Known for friendly and patient communication style.
06/2020 - present, Customer Service Representative, Virgin Media, Southampton
- Act as phone, online chat, and email support for up to 50 customer contacts daily
- Respond to routine and complex product and billing queries with over 90% resolution rate
- Log in detail each customer interaction within proprietary CRM system
- Work to key performance indicators for call duration and customer satisfaction
03/2019 - 05/2020, Sales Associate, New Look, Edinburg
- Provided efficient service at tills serving on average 40 customers per shift
- Resolved shop floor customer enquiries relating to stock, payments, and returns
- Ran product promotions and advertised financial services to customers
01/2018 - 01/2021, BA in English literature & Customer Services, University of London, London
- Customer Support
- Phone & Email Communication
- Interpersonal Skills
- Multi-tasking
- Call Center Systems
- 01/2023, Call Center Customer Care Specialist Diploma,
- 01/2020, Customer Service Excellence Advanced Certificate,
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