If you’re hoping for a call back from the hiring manager, then you’ll need a call centre CV that ticks their boxes. Luckily for you, writing one isn’t as hard as you might think. Follow this guide as we share the step-by-step tips to write an excellent call centre agent CV.
ashleywhite@email.com | 023 987 1236 | Southampton, United Kingdom
Profile
Enthusiastic customer service agent with over four years’ experience in customer support by the phone, email, and through problem-solving scenarios. Known for friendly and patient communication style.
Work Experience
06/2020 - present, Customer Service Representative, Virgin Media, Southampton
Act as phone, online chat, and email support for up to 50 customer contacts daily
Respond to routine and complex product and billing queries with over 90% resolution rate
Log in detail each customer interaction within proprietary CRM system
Work to key performance indicators for call duration and customer satisfaction
03/2019 - 05/2020, Sales Associate, New Look, Edinburg
Provided efficient service at tills serving on average 40 customers per shift
Resolved shop floor customer enquiries relating to stock, payments, and returns
Ran product promotions and advertised financial services to customers
Education
01/2018 - 01/2021, BA in English literature & Customer Services, University of London, London
Skills
Customer Support
Phone & Email Communication
Interpersonal Skills
Multi-tasking
Call Center Systems
Certificates
- 01/2023, Call Center Customer Care Specialist Diploma,
- 01/2020, Customer Service Excellence Advanced Certificate,
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Build your CV in 15 minutes
Build your CV in 15 minutes
Use professional field-tested CV templates that follow the exact ‘CV rules’ employers look for.
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