Dedicated and experienced cabin crew member with over seven years of experience in providing top-notch in-flight services with major airlines. Known for exceptional customer service skills, commitment to passenger safety, and ability to foster a positive travel experience for all. Adept at managing challenging situations, coordinating emergency response, and mitigating conflicts with calm and professionalism.
01/2016 - present, Senior Cabin Crew, British Airways, London, UK
- Consistently recognised with excellent passenger feedback for providing an outstanding travel experience.
- Trained and mentored new cabin crew members in safety regulations, service protocols, and quality standards.
- Led cabin team of up to four during numerous long-haul flights, ensuring passenger comfort and safety.
01/2013 - 01/2016, Cabin Crew Member, Virgin Atlantic, London, UK
- Communicated with passengers and provided information on in-flight meals, amenities, and other matters.
- Played an instrumental role in handling a medical emergency by providing immediate assistance and coordinating with ground staff.
- Completed pre- and post-flight checks of cabin to ensure compliance with safety and security protocols.
01/2012 - 01/2013, Diploma in Air Cabin Crew Operations, City of London College,
01/2010 - 01/2012, A Levels, English, French, Travel & Tourism, St. Paul's School, London
- Ability to Work Under Pressure
- Aviation Regulations Compliance
- In-Flight Services
- Food & Beverage Service
- Interpersonal Communication
- Security Protocols
- First Aid
- Team Leadership
- Training & Mentoring
- Multilingual
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