Motivated and focused Barista with over 15 years of coffee house experience, committed to providing high-quality, personalized customer service. Adept in managing back and front-end operations, and creating exceptional coffee drinks. Strictly adhere to company standards, while treating all customers with kindness and hospitality.
03/2010 - present, Barista, Luck Bros' Coffee House, Columbus
- Create upwards of 600 espresso drinks and custom drink orders per week.
- Successfully designed and implemented a streamlined process for completing daily inventory and supply orders, saving up to 35 minutes per shift.
- Train new employees in store policies and procedures.
- Organize events such as open mic nights, exhibits, and musical acts with local artists.
- Complete up to 175 beverage orders daily to the exacting standards of coffee house recipes, delivering consistent quality and optimal customer satisfaction.
- Remain up-to-date on the latest coffee trends and new technology applications where appropriate.
- Keep equipment operating in excellent condition by following operating instructions, troubleshooting breakdowns, and performing preventive maintenance.
09/2006 - 07/2010, Barista And Cashier, Starbucks, Columbus
- Worked to provide the highest level of customer service at every shift.
- Educated customers about new drink options or recommendations based on their stated preferences.
- Prepared large-batch hot and cold brew coffee daily, as well as specialty coffee and tea.
- Worked in collaboration with colleagues to ensure smooth processes and customer satisfaction.
- Quickly and accurately handled financial transactions of all types.
08/2006 - 12/2010, Bachelor of Marketing, Ohio State University, Columbus
- Dutch; Flemish
- English
- Spanish; Castilian
- Excellent Customer Service
- Knowledge of Coffee
- Friendly and Outgoing Attitude
- Inventory Management
- Mathematics
- Multitasking
Whether piping hot or ice cold, the rich brown liquid known as coffee has been enchanting us for centuries. Even the famed composer Johann Sebastian Bach once wrote a comical cantata about a young woman named Aria who takes great pleasure in her coffee.
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If I couldn't, three times a day,
be allowed to drink my little cup of coffee,
in my anguish I will turn into
a shriveled-up roast goat.
Given that more than half of American adults drink coffee on a daily basis, we all know someone who feels like a zombie (or a shriveled-up roast goat!) before they’ve had their morning cup of joe. Luckily, baristas are their saving grace. Baristas work in coffeehouses and cafes, making and serving a variety of coffee drinks both from a menu and to the exact specifications of their customers. Baristas may also be asked to prepare sandwiches, snacks, desserts and other light fare and take care of some of the dining room cleaning and maintenance. Working as a barista is often a great part-time or summer job for students and young people. Though it can also be a well-paying position for professionals in high-end coffee shops. Baristas brighten their customers’ days by preparing their favorite drinks just the way they like them. So how do you land this pleasantly caffeinated position? This guide, along with our custom resume templates and resume-builder tool, will show you how to:
- Create a resume that meets the needs of today’s coffee shops, both large and small
- Highlight your best customer service and personality traits to make you stand out
- Mold your previous experiences to demonstrate why you’d make a great barista
- Choose the appropriate layout and format to please both hiring managers and automated systems
The business of today’s cafes
Despite the growing visibility of large, international coffee chains, independent coffee shops are thriving. In the UK for example, independent coffee shops are predicted to grow by 13 percent before 2023. These small businesses often cater to higher-end customers, millenials and customers looking for a hip ambiance in which to work on their laptops. Such shops have carved out a niche against industry giants by offering excellent service, personal touches and speciality coffee.
Cold coffee drinks are becoming just as important as their warm counterparts. In the UK, for example, cold coffee consumption increased by 14 percent between 2017 and 2018 alone!
The modern coffee consumer is picky and knowledgeable about their drinks. When a new health-conscious option becomes available, they expect their coffee shop to have it immediately. Since it’s much easier to quickly roll out oat milk in an independent shop than a nationwide chain, smaller cafes have seen their loyal customer bases grow.
Tailoring your resume
There are advantages both to working for an independent coffee shop and for a chain. While you can adjust the same resume to either situation, there are a few things to keep in mind. With many locations and positions to apply to, a large chain can be a great entry point into the world of coffee if you’re looking for a part time source of income and you have little experience as a barista. You’ll learn the basics, not only of coffee, but also of the hospitality and catering industry. Knowledge accumulated as a barista can also be applicable to other industry jobs like the ones below:
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For large chains, you’ll want a resume that conveys availability, flexibility, customer service skills and reliability. Chains are looking for people with large work windows who won’t get overwhelmed by picky customers and fast-paced situations. What’s more, the turnover rate in the food and beverage industry is extremely high. New employees often leave the position long before the company has recouped their investment in hiring and training. That’s why it’s important that your resume conveys the reliability these chains are looking for.
The U.S. Bureau of Labor Statistics predicts that the need for food and beverage serving workers, which includes baristas, will increase by 14 percent over the coming decade. That means plenty of positions will be available to you when new coffee shops open up and employees change jobs leaving vacant positions.
An independent coffee shop, on the other hand, may only be hiring for one or two positions at a time, and it’s likely that they’ll be looking for someone with previous barista experience who has a true passion for the craft of coffee. Bringing your resume into the cafe and meeting the manager is a great way to make a personal connection, and don’t forget to follow up! In a small coffee shop, speed is less important than precision. These shops pride themselves on excellent customer service and well-crafted drinks, so your resume should highlight your previous barista experience and show that your people skills are a notch above the rest. Any coffee-related education can be a huge bonus.
Acing the ATS
Most independent coffee shops still hire the old-fashioned way. You may drop your resume off in person or email it directly to a manager who will evaluate your strengths and get in touch. For medium and large-scale coffee chains, however, the process looks slightly different. Many of these companies use Applicant Tracking Systems or ATS to filter large amounts of resumes. These algorithms scan for keywords, especially in the profile summary and skills sections, and send only the highest-ranking resumes to the human eyes of the hiring manager. Unfortunately, for many applicants, the ATS can amount to one giant resume blackhole. But there’s hope! You can avoid that dark oblivion by 1. creating a resume that meets the needs of today’s coffee chains and 2. inserting those all-important keywords into the right points in your resume. Let’s get started.
Word cloud services like Wordle and Worditout.com can help take the guesswork out of finding the most important keywords. Just plug in the job description and the service will give you a visual representation of the most frequently used words – great for a deeper understanding of the job description if it’s vague or wordy.
The profile / summary: A warm greeting
As a barista, you’ll likely be the first face a customer sees when they walk into the coffeehouse, and your ability to offer friendly service will be an essential part of their experience. The profile (also known as the summary) serves as that initial greeting for your resume. It gives a hiring manager a taste of your personality, top skills and previous experiences. If you’re applying for a senior position, You can also highlight previous leadership experiences or advanced training, especially when applying for a managerial or more senior position. A few facts about your previous barista positions can also drive this section home. How many customers did you serve daily? Did you develop any new drinks? How many menu items did you memorize and prepare? Did the business see any growth on your watch?
Welcoming and attentive barista with 2 years experience brewing coffee and crafting specialty drinks. Managed team of 3 at a busy coffee shop to serve an average of 200 customers daily. Completed coffee tasting and sourcing courses at the Coffee Quality Institute in Seattle.
Employment history: A track-record of success
Your employment history gives the hiring manager a sense of how well you might fit in their fast-paced (or thoughtful and high-end) coffee shop that prides itself on customer service. Depending on the role, some hiring managers will be happy to train a candidate with the right mix of personality and customer service skills, so don’t fret if this is your first experience as a barista. It’s best to list your experiences in Reverse Chronological order, with the most recent experience first. Work backwards until you have at least 2–3 examples. If you’ve worked enough coffee positions, you may be able to leave off unrelated activities.
According to 2019 data from the National Coffee Association, 63 percent of American adults drink coffee on a daily basis. While the amount of coffee Americans drink remains relatively consistent, consumers are changing the type of coffee they drink, choosing more speciality options prepared outside the home by – you guessed it – baristas.
Beneath each past job, it’s good form to provide a short description of the highlights of that professional experience, perhaps in the form of a small bullet-point list (if the job is recent and important enough to elaborate on). Facts and figures are the best way to quantify the impact you had at previous positions. How many customers did you routinely serve at each establishment? Were you a top tip-earner? Did you develop any new menu items? How many new employees did you hire and train? Did you work with the owner to make any business decisions to cut costs or improve service? It’s also a good idea to include extra roles beyond your coffee duties – things like placing weekly supply orders, organizing and cleaning both the front and back of house, preparing food menu items and sourcing new products.
- Brewed 3 house blends and prepared pastries before opening the cafe at 6 a.m.
- Crafted espresso and speciality coffee drinks to the exact wishes of dozens of repeat customers
- Developed a line of frozen coffee drinks, one of which became the summer’s top seller
- Cleaned and maintained dining room and counter area to the highest standards even during busy periods
- Responsible for the hiring and training of 4 new employees, and created monthly staff workshops
- Prepared 6 sandwich varieties and made adjustments for customers’ food allergies and dietary restrictions.
When you’re new to the job
Many hiring managers understand that this may be your first barista position, or even your first official work experience. If this is the case, it’s important to show how your previous activities have prepared you for the work of a barista. It’s important to highlight teachability, reliability and patience, all of which can be learned from other experiences. For example, you may have:
- Handled the needs of picky customers while working in a retail store
- Offered patience and individual attention as a tutor
- Created a friendly ambiance with excellent customer service as a receptionist
Prepared food and drinks quickly and to exact specifications while working in a fast food restaurant.
Education: The knowledge for the job
Many of a barista’s duties can be learned on the job, so formal education is not typically required for this position. However, that doesn’t mean you have to let this section go empty. Any degree in the area of hospitality or food service will be directly applicable to this role, but even if you don’t have a degree in a related field, it doesn’t hurt to show that you’ve studied or are in the process of completing your education. This is also the time to mention any additional certificates in coffee, restaurant service, food safety or other related areas.
2012 – 2016: Franklin High School, Sacramento, CA
2016 – present: Northwestern University, B.S. Sociology, Evanston, IL
Expected graduation: May 2022
Certifications
Believe it or not, there are dozens of courses relating to the sourcing, brewing and serving of coffee. Just like wine, coffee is a specialty drink with an entire field of study behind it. If you’ve invested in some sort of coffee or food service education, it’s a great idea to include it in this section.
2020 – International Coffee and Barista Academy, Temple, AZ
Completed weeklong workshop with various courses in ethical sourcing, grinding methods, brewing hot and cold coffee products and serving attractive drinks to customers.
2017 – Servsafe course (16 hours)
Completed certification and training on food safety regulations, kitchen cleanliness techniques, food allergens and more.
The skills section: Your greatest asset
As a barista, your skills are at the heart of what you do. You’ll need to be experienced enough at making coffee to keep customers coming back, but if you don’t have the personality traits to match, you're just as likely to send customers out the door. Your hard skills are anything that involves a machine,tool or hands-on practical knowledge that you learned from being a barista or working in a related position. That includes all the knowledge required to make drinks and food and to keep the cafe clean and attractive.
Don’t forget those keywords! This is a great section to include specific requests from the job description to show the hiring manager you’re exactly the right fit for the position.
Soft skills are the personality traits and qualities that you picked up through life experience. These include your attention to detail, knack for organization and your friendly customer service skills.
Broad skills listing example:
- Punctual
- Reliable
- Sociable and friendly
- Quick learner
- Competent with various POS systems
- Excellent memory
- Ability to create new drinks based on customers’ needs
- Attentive to food allergies and dietary restrictions
- Comfortable working in a team
- Calm and courteous even under pressure
- Able to clean, maintain and operate full espresso machines
- Coffee sourcing and grinding
- Various brewing methods including filter, french press, cold brew and more
- Preparation of flavored drinks and addition of syrups, whipped cream and garnishes
- Preparation of soups, salads and sandwiches
- Cleanliness and maintenance of bar counter, dining room and bathrooms.
Layout: The right aesthetic
There’s a reason why sleek coffee shops with retro lighting and wooden countertops seem to have taken over the downtown of every major city: aesthetic is important. Just like no customer wants to drink coffee in a dirty cafe with broken chairs, no hiring manager wants to read and evaluate a disorganized resume that lacks critical information or looks like a visual catastrophe. Your layout plays a key role in getting you hired. You’ll want to choose a resume layout that shows off why you’re a great fit for the cafe you’re applying to. That will probably mean a modern style that still conveys professionalism. Where to find such a layout?
With resume.io’s field-tested templates and resume builder tool, you can craft a resume that looks just right without wasting precious hours on finicky programs and word processors. For a barista resume, we recommend templates in the Modern category, for that right mix of classy and fun. For some coffee shops (depending on mood and theme), Simple or Creative categories may be good picks as well, browse our collection and see for yourself! And once you’ve got your layout just the way you like it, you’ll want to be sure that the formatting doesn’t change from computer to computer or inside of the ATS. That’s why a PDF is the best file format for a consistent resume no matter whether you’re emailing, uploading or printing. The resume builder tool makes it easy to download a PDF in just a few clicks.
Key takeaways
- Positions in food and beverage serving, including baristas, are projected to grow by 14 percent over the next decade, much faster than other occupations.
- Turnover rate is high in the food and beverage industry, so it’s important that your resume conveys reliability and excellent customer service.
- Large coffee chains are likely looking for teachable employees with a wide range of scheduling availability.
- Independent cafes are continuing to open and hire baristas with a passion for coffee and some previous coffee experience.
- If this is your first barista position, try drawing parallels between other types of work and the qualities of a top-notch barista.
Now it’s time to get started! Use our resume builder and field-tested templates and you’ll be on your way to pouring that perfect cappuccino in no time!
