Driven, results-oriented bar manager with seven years of experience in fast-paced, high-volume pub and bar environments. Demonstrated capacity for managing food and drink budgets, inventory, and expenditures to ensure optimal outcomes. Expertise in customer satisfaction, operational efficiency, personnel management, and creating a lively, welcoming atmosphere.
09/2019 - present, Bar Manager, The Golden Lion Pub, Charleston, SC
- Manage team of eight bartenders and three waitstaff members, overseeing team scheduling, operations, and performance management.
- Govern purchasing and inventory management operations, ensuring optimal stock levels in line with projected demand (approx. annual turnover $300K).
- Leverage customer loyalty initiatives and top-tier customer experience management to increase average customer satisfaction score to 4.7/5.
03/2017 - 08/2019, Assistant Bar Manager, Murphy’s Irish Pub, Atlanta, GA
- Co-developed and implemented new loyalty program for regular patrons, bolstering customer engagement and raising repeat custom.
- Achieved monthly turnover figures structurally 8-12% higher than comparable locations, implementing effective cost management and revenue growth initiatives with stellar results.
- Developed and managed employee schedules, ensuring coverage for high-volume times.
10/2015 - 03/2017, Assistant Bar Manager, The Londoner, Augusta, GA
- Trained and managed staff, ensuring strong wine, liquor, and food knowledge across waitstaff and bartenders.
- Oversaw budget and expenditures, coordinating purchasing and inventory to meet customer demand.
- Liaised with customers to answer questions and provide exceptional drinking and dining experiences.
01/2013 - 01/2015, Associate Degree Hospitality Management, Augusta Technical College, Augusta, GA
- Team Leadership
- Social Media Management
- High-Stress Environments
- Budget Management
- Food & Drink Management
- Customer Experiences
- Inventory Management
- Loyalty Programming
- Customer Service
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