Accomplished leader with broad background of success contributing to operations oversight for busy retail operations. Excel at leading and mentoring world-class, multidisciplinary teams. Exceptional budgetary and financial analysis acumen. Record of success bolstering revenue through development of innovative sales, marketing and business development strategies.
06/2014 - present, Associate Manager, Furniture Depot, Inc., Knoxville, TN
- Progressed through initial management training role to quickly gain accountability for key support in operations management.
- Assigned to lead, train and mentor cross-functional team of 15+.
- Integral contributor to development, analysis and forecasting of multimillion-dollar annual budget.
- Formulate and implement innovative, revenue-generating sales and marketing strategies.
06/2010 - 05/2014, Customer Service Manager, Big Department Store, Knoxville, TN
- Rose quickly from cashier to responsibility for oversight of 10-member retail team.
- Planned, scheduled and monitored daily tasks of team members.
- Interfaced directly with customers on a daily basis and resolved escalated issues.
- Closed out store and balanced cash registers.
02/2022 - present, MBA, University of Phoenix, Online
09/2006 - 05/2010, Bachelor of Arts in English, University of Tennessee, Knoxville, TN
- GPA: 3.9/4.0
- Honors
- Microsoft Office
- Ability to Multitask
- Leadership and Teamwork
- Customer Service
- Budget Management
- Marketing & Sales
- Business Development
- Staff Scheduling
- Employee Training
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