Enthusiastic and reliable Customer Service Professional seeking to utilize my excellent communication and product service skills for the betterment of the Amazon team. Adept in communicating timely and effective solutions at a fast-pace.
10/2019 - present, Customer Service Associate, Amazon, New York
- Work to resolve complex customer issues, while educating customers on problem-solving techniques and platform resources.
- Assist customers with the prompt placement of orders, refunds, or exchanges.
- Work hard to implement exceptional customer experiences with each personal interaction.
- Consistently implement exceptional customer experiences with each personal interaction.
- Effectively assist upwards of 150 customers per week to expedite orders and correct sales problems.
- Accurately answer product and service questions, and suggest information about other appropriate products and services.
- Strive to adhere to Amazon's mission of providing the most exceptional customer experience possible by listening to customers and offering pertinent solutions and guidance.
11/2016 - 06/2019, Customer Service Representative, Macy's, Inc. , New York
- Provided timely replies to customer emails and calls regarding issues with purchases or user experiences.
- Continually worked to drive sales by focusing on the Macy's customer experience.
- Led initiatives and efforts to increase customer loyalty, while always working to deliver on Macy's superior standards for customer service.
- Utilized internal applications and shipping websites to help customers track their orders.
- Used advanced critical thinking skills to appropriately resolve customer pricing discrepancies.
- Continually worked to maintain and increase knowledge of Macy's products and services, resulting in improved customer assistance and better outcomes.
09/2012 - 05/2014, Associate of Arts in Communications, Hunter College, New York
- French
- English
- Spanish; Castilian
- Customer Relations
- Time Management
- Ability to Work Under Pressure
- Communication Skills
- Product Knowledge
- Knowledgable in User Interface/ User Experience
- Complex Problem Solving
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