Energetic account manager with 10+ years of experience in handling key accounts and fostering strong relationships between company members and customers. Seeking to leverage my history of proven relationship-building and problem-solving skills to benefit the next team I join.
04/2018 - 11/2023, Account Manager, DeVoit, London
- Proactively managed customer expectations and adeptly resolved issues, maintaining a 95% customer satisfaction rate and reducing resolution times by 25%.
- Orchestrated and nurtured relationships with a diverse portfolio of customers, achieving a 20% increase in programme engagement and a 15% growth in annual revenue.
- Effectively coordinated project deliveries for over 150 client accounts, achieving a consistent 98% on-time delivery rate and reinforcing client loyalty.
- Spearheaded innovative lead generation strategies that generated a 30% increase in new business inquiries, contributing to a 12% rise in overall client base.
06/2013 - 12/2017, Junior Account Manager, B2B Market Group, London
- Provided forecasting within a 90% accuracy rate to help drive revenues.
- Collaborated in leading end-to-end project management, resulting in a 20% reduction in project timelines.
09/2009 - 05/2013, Bachelor of Science in Business Administration, University of East London, London
- English
- Spanish; Castilian
- Dutch; Flemish
- Account Management
- Business Development Strategies
- Excellent Customer Service Skills
- Project Management Skills
- Creative Problem Solving Skills
01/2013 - 05/2013, Key Account Management, Leadership Development LTD
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